Arguably the greatest advantage of booking through The Vegas Vacation — other than the amazing low price, no competing with that — is that you will never be left wondering who to call.
Every customer is assigned a Personal Travel Ambassador whose job is to help guide you through every step of the booking process: from confirming your travel dates to answering questions before, during, and after your vacation. You’ll receive your ambassador’s direct phone number and email address, so you will always know who you are communicating with.
Just a real person who intimately knows your reservation and is ready to serve.
The people who will be on the other end of the phone and the email.
Douglas guides you through booking, from your first question to the final confirmation of your travel dates.
Robert handles travel dates, hotel questions, qualifications and transportation — the details that decide whether a trip runs smoothly or not.
Evelyn stays with you once you’re booked — travel dates, changes and the questions that come up while you’re actually on your trip.
You may contact your Personal Travel Ambassador 24 hours a day, 365 days a year by phone or email.
At The Vegas Vacation, customer service doesn’t end when you click Buy Now. It begins.
Whether you have a question about your reservation, hotel, travel dates, qualifications, transportation, or simply need a little guidance, your Personal Travel Ambassador is only a phone call or an email away.
The world is moving away from any semblance of customer service at the speed of light, and everyone knows there is very little any of us can do to stop it. But we also know this.
They can’t stop us either.
At The Vegas Vacation, we will ALWAYS have a real person who isn’t here just to understand your problems — but to solve them. A real person you always have access to. A real person committed to 5-star white glove customer service, for a vacation package sold at an amazing low price.